Service Writer / Advisor

Job overview

The Service Writer / Advisor role is onsite in Albany, NY, with a Monday–Friday schedule and occasional extended hours based on operational needs. The anticipated salary range is $45,000–$60,000 per year. Joe Johnson Equipment distributes public works equipment and supports municipalities and contractors. The service writer connects customers with the service department, translating customer concerns into accurate work orders and coordinating repairs. The role helps manage shop workflow, communicate repair progress, and support customer satisfaction and profitable service operations.

What you'll do

• Serve as the customer contact in person, by phone, and by email
• document concerns and service requirements
• prepare estimates and coordinate approvals
• create and close work orders
• schedule appointments
• monitor repair progress and provide updates
• verify warranty coverage
• coordinate vendors and purchase orders
• partner with accounting and internal departments on authorization, invoicing, and accounts.

What we're looking for

Skills & competencies

service writer

service advisor

albany ny

joe johnson equipment

customer service

work orders

repair estimates

shop workflow

warranty documentation

monday–friday

$45k–$60k/year

profit sharing

Work arrangement

• Weekend coverage required

Benefits & perks

• Quarterly profit-sharing bonus opportunity
• paid vacation and personal days
• health and welfare benefits
• 401(k) employer match.

Why this role

Quarterly profit-sharing bonus opportunity; annual performance review with potential increase; Monday–Friday schedule.

About the employer

Joe Johnson Equipment LLC is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.