Blended Contact Center Agent (Inbound & Outbound)
Employment type
Full-time
Work setting
On-site
Location
Savannah, GA
Schedule
Day shift
Posted
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Job overview
The Blended Contact Center Agent (Inbound & Outbound) is an onsite role based in Savannah, GA. Compensation is not specified for this position, which supports the business services department at MCI Careers. This role exists to handle both inbound inquiries and outbound calls to existing customers. The agent provides solutions, upsells products and services, and utilizes contact center technology to ensure a best-in-class customer experience.
What you'll do
- Support customers, handle requests, provide solutions, learn client products and services, maintain relationships, manage accounts, and escalate customer dissatisfaction when necessary.
What we're looking for
- Skills & competencies
- full-timeday shiftsavannah gamci careerscall centercustomer serviceonsiteno degree requiredentry levelblended
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid Time Off, health benefits, retirement savings, disability insurance, life insurance, supplemental insurance, and career growth opportunities.
Why this role
World-class training provided.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 6a26882d-fd40-49e7-8d8a-0b65c0af85e2