Customer Service Representative, Driver Services

Job overview

Customer Service Representative, Driver Services is an onsite role in Lenexa, KS, with pay of $21–$25 per hour. SolvdUS supports claims management for auto and property customers through technology and expert-led services. The representative coordinates communication and services throughout vehicle repair and rental processes. By serving as a point of contact for drivers, repair facilities, rental providers, clients, and internal teams, the role helps reduce vehicle downtime, manage costs, and keep customers informed.

What you'll do

• Provide customer service by phone, email, and chat
• liaise among drivers, repair facilities, rental providers, clients, and internal stakeholders
• communicate repair updates and timelines
• manage inquiries
• coordinate rental vehicles
• monitor repair progress and follow up with vendors
• identify and escalate delays
• maintain claim notes and status updates
• follow client processes and service standards
• meet service and customer satisfaction metrics.

What we're looking for

Skills & competencies

customer service representative

driver services

lenexa ks

solvdus

auto claims

vehicle repair

rental coordination

customer support

claims notes

$21–$25 per hour

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) plan options
• paid time off
• sick time
• paid holidays.

Why this role

The posting requires a high school diploma or equivalent and at least two years of customer service experience; auto, insurance, or fleet experience is preferred.

About the employer

SolvdUS, Inc is hiring for this role. Industry: All Other Business Support Services. Sector: 56.