Senior Customer Success Manager, Enterprise

Job overview

The Senior Customer Success Manager, Enterprise role follows Dealpath’s hybrid work policy, with three office days per week (Tuesday, Wednesday, and Thursday); the listing identifies San Francisco, CA, and New York City as possible locations. The stated estimated pay range is $115,000–$130,000 for New York City candidates, plus equity and variable incentive compensation targeted at 20% of on-target earnings; the stated OTE range is $150,000–$160,000. Dealpath provides an AI-powered operating system for real estate investing. The role owns complex enterprise and strategic customer relationships, guiding customers from implementation through adoption, business reviews, renewals, and potential expansion. It also serves as a direct support contact, relays customer feedback across teams, and helps improve Customer Success practices while mentoring other managers.

What you'll do

• Manage enterprise and strategic accounts
• define success criteria and adoption plans with customers
• build post-implementation adoption programs
• deliver training and strategic business reviews
• develop and lead renewal processes
• identify potential upsell opportunities
• handle phone and email support inquiries and escalate when needed
• partner with Sales, Marketing, Product, and Leadership
• mentor other Customer Success Managers and improve team processes.

What we're looking for

Skills & competencies

senior customer success manager

enterprise accounts

strategic accounts

customer adoption

renewals

upsell opportunities

saas

commercial real estate technology

san francisco ca

new york city ny

dealpath

hybrid

$115k–$130k nyc base

$150k–$160k ote

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• HSA and FSA options
• 401(k)
• paid parental leave
• flexible time off
• commuter benefits
• monthly wellness reimbursement
• equity and variable incentive compensation.

Why this role

Hybrid policy requires three office days weekly, Tuesday through Thursday. The posting describes roughly 10–30 accounts in one section and 30–40 in another.

About the employer

Dealpath is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.