Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Jacksonville, FL. Compensation is $18–$20 per hour. The position supports Wellington Hawkins, a State Farm agent, in serving agency customers and community members. The representative answers policy questions, assists with policy changes, processes claims, and follows up with customers. The role helps deliver customer experiences that support the agency’s growth and coordinates with other team members to address customer needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

insurance

policy information

policy changes

claims processing

customer records

jacksonville fl

wellington hawkins

$18–$20/hour

401(k) match

paid time off

performance bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• performance-based bonuses
• paid time off
• training and development
• advancement opportunities.

Why this role

Benefits listed include 401(k), 401(k) matching, performance-based bonuses, paid time off, training and development, and advancement opportunities.

About the employer

Wellington Hawkins - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.