Automotive Service Advisor

Job overview

Compensation is $60,000–$100,000 per year. The Automotive Service Advisor role is onsite in Charleston, WV. in the structured pay fields; the description lists annual compensation of $60,000–$100,000. Victory Automotive Group describes a customer-focused dealership operation with more than 50 locations. The advisor serves as the communication link between customers and technicians, schedules service, explains repair needs, manages expectations, and follows repairs through completion. The role supports accurate service delivery and a professional customer experience.

What you'll do

• Schedule customer service appointments
• follow repair status and communicate delays
• obtain authorization for revised estimates
• recommend repairs and manage customer expectations
• ensure completed repairs pass quality control or road tests
• maintain knowledge of vehicle operations and service information
• complete required documentation and follow safety procedures.

What we're looking for

Skills & competencies

automotive service advisor

customer communication

repair scheduling

service department

vehicle maintenance

charleston wv

victory toyota charleston

full-time

$60,000–$100,000/year

medical benefits

paid vacation

paid holidays

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits, paid vacation, holidays, 401(k) with company match, direct deposit, and opportunity for advancement.

Why this role

Medical benefits, paid vacation and holidays, 401(k) with company match, direct deposit, and advancement opportunities.

About the employer

Victory Toyota Charleston is hiring for this role. Industry: General Automotive Repair. Sector: 81.