Switchboard Operator (11:00 p.m.–7:00 a.m.)

Job overview

The Switchboard Operator role is onsite in Philadelphia, PA, at a VA Medical Center and affiliated clinics. Compensation is not specified. The position provides 24/7 telecommunications and emergency call support that contributes to patient care, safety, and emergency response. The operator routes calls and inquiries, uses paging and alarm systems, and communicates emergency codes. Accurate call records and calm support for callers help the medical center coordinate routine communications and urgent responses.

What you'll do

• Answer and route incoming calls
• operate computerized switchboard and paging systems
• respond to emergency calls, alarms, disaster codes, and 911 notifications
• announce emergency codes
• maintain call logs and incident records
• monitor alarm and emergency communication equipment
• assist with outgoing calls
• and use Microsoft Outlook, Word, and Excel for reporting.

What we're looking for

Skills & competencies

switchboard operator

telephone operator

va medical center

emergency communications

paging systems

hipaa

philadelphia pa

onsite

rotating shifts

11:00 p.m.–7:00 a.m.

Work arrangement

• Weekend coverage required

Why this role

The posting specifies rotating shifts with no permanent shift assignments, despite the hours in the source title. HIPAA and VA training are provided; a background check and security clearance are required.

About the employer

116508 Innovation At Work is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.