Customer Delivery Manager

Job overview

The Customer Delivery Manager role is hybrid in Orlando, FL, with an expectation of attending the office three days per week. Compensation is not specified. The role supports Comply365 customers implementing and adopting its operational content, safety, and training management SaaS solutions for regulated industries. The manager leads customer implementations from planning through go-live, translating customer needs into configured solutions and effective training. By coordinating with customers and internal product, research and development, and support teams, the role helps customers adopt the platform and achieve successful outcomes.

What you'll do

• Lead customer implementations and onboarding from planning through go-live
• understand customer needs and define solutions using the SaaS platform
• configure systems to customer requirements and best practices
• deliver customer training and enablement
• resolve customer challenges
• collaborate with Product, R&D, Support, and other teams
• identify improvements to implementation and customer experience.

What we're looking for

Skills & competencies

customer delivery manager

orlando fl

comply365

hybrid

saas implementation

customer onboarding

customer training

platform configuration

aviation

defense

rail

international travel

one week per month

Work arrangement

• Weekend coverage required

Benefits & perks

• Unlimited PTO
• flexible work environment
• paid holidays
• 401(k) plan
• medical, dental, vision, life, disability, HSA, and FSA benefits
• paid parental leave
• learning and development opportunities
• employee referral bonus.

Why this role

The role requires willingness to travel internationally approximately one week per month. Aviation or aerospace experience and knowledge of the FOX Training Management System are advantages.

About the employer

Comply365 is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.