Guest Services Representative — Miami Lakes Hotel on Main

Job overview

The Guest Services Representative role is onsite in Miami Lakes, FL. Pay is $16 per hour. The position supports guest service at Miami Lakes Hotel, described as a full-service hotel resort serving business and leisure travelers. As a primary guest contact from check-in through check-out, the representative handles front-desk transactions and responds to guest needs. The role contributes to a smooth stay by maintaining accurate guest information, addressing questions, and coordinating support when needed.

What you'll do

• Provide courteous guest service
• complete check-in and check-out procedures
• handle billing, payments, and adjustments
• verify registration cards and guest information
• answer calls and inquiries
• address guest needs and escalate issues as appropriate
• review occupancy and room availability reports
• provide reservations coverage as needed
• maintain familiarity with hotel amenities and local attractions.

What we're looking for

Skills & competencies

guest services representative

miami lakes fl

the graham companies

miami lakes hotel

hospitality

front office

guest check-in

guest check-out

billing and payments

reservations coverage

weekend availability

$16/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• employer-funded pension
• paid time off
• holiday pay
• health and dental benefits
• employer-paid life and disability insurance
• legal assistance plan
• athletic club membership discounts.

Why this role

Flexible availability is required, including AM and PM shifts, weekends, and holidays. Listed shift times are 6:30 a.m.–3 p.m. or 3 p.m.–11:30 p.m.

About the employer

The Graham Companies is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.