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Customer Experience Associate
Primary Residential Mortgage Inc · Colorado City, AZ · Customer support
Employment type
Full-time
Work setting
On-site
Location
Colorado City, AZ
Schedule
Day shift
Posted
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Job overview
The Customer Experience Associate role is onsite in Colorado City, AZ. Compensation is not specified. The position provides frontline support to Primary Residential Mortgage Inc. customers.
What you'll do
- Respond to customer inquiries by phone, email, chat, or in person
- assist with account information and basic troubleshooting
- maintain accurate interaction records
- address concerns promptly and professionally
- escalate complex issues and share recurring customer feedback with management. Participate in ongoing training and comply with privacy, information security, and mortgage-related policies.
What we're looking for
- Skills & competencies
- customer experience associatecustomer supportphone supportemail supportchat supportaccount assistanceissue resolutioncustomer recordscolorado city azprimary residential mortgageno prior experience required
- Work arrangement
- Weekend coverage required
Why this role
No prior experience is required; the posting describes 0–12 months of tenure.
About the employer
Primary Residential Mortgage Inc is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- International, Secondary Market, and All Other Nondepository Credit Intermediation
- Occupation code
- 43-4051.00
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You'll be redirected to the employer's application page.
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Listing ID: 69a390e2-dc9c-4358-bd1b-565a923d2188