Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Aberdeen, MD. Compensation is not specified. The advisor works in the Preston Automotive Group service department as the point of connection between customers and technicians. The advisor helps customers understand technician recommendations and needed maintenance or repairs, coordinates communication during service visits, and supports customer satisfaction and service sales goals. The role contributes to vehicle safety by explaining recommended work and following up with customers.

What you'll do

• Review appointments
• greet customers
• perform vehicle walk-arounds and inspections
• estimate service visit duration
• update customers through their preferred communication platform
• explain recommended maintenance and repairs
• communicate with technicians and parts associates
• build product knowledge
• meet or exceed targeted sales goals
• follow up after visits to confirm customer expectations were met.

What we're looking for

Skills & competencies

automotive service advisor

aberdeen md

preston automotive group

full-time

onsite

service department

customer experience

vehicle walk-around

maintenance recommendations

repair coordination

technician communication

Work arrangement

• Weekend coverage required

Why this role

Requires a valid driver’s license and acceptable safe driving record, a high school diploma or equivalent, and customer communication and organizational skills.

About the employer

Preston Automotive Group is hiring for this role. Industry: General Automotive Repair. Sector: 81.