Technical Support Manager

Job overview

The Technical Support Manager role is onsite in Bangor, ME. Compensation is not specified. The manager leads the Technical Support Team alongside its coordinator, with a focus on technical quality, problem solving, and staff development. This hands-on leader serves as the team’s first technical escalation point, helps resolve difficult issues, reviews solutions, and coaches staff to identify root causes. The role develops team capability and quality while reducing escalations to systems administration and leadership.

What you'll do

• Lead and coach the Technical Support Team alongside the coordinator
• serve as the first technical escalation point
• help resolve difficult tickets and escalate issues beyond team scope
• review ticket resolutions for completeness, documentation, and standards
• identify recurring issues and process friction
• monitor team KPIs
• mentor staff and support hiring and onboarding.

What we're looking for

Skills & competencies

technical support manager

technical support

bangor me

s. j. rollins technologies

technical escalation

root cause analysis

ticket quality

team leadership

staff development

microsoft 365

networking

Work arrangement

• Weekend coverage required

Why this role

Combines hands-on technical escalation with coaching, quality oversight, and team development.

About the employer

S. J. Rollins Technologies is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.