Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Beavercreek, OH; compensation is not specified. Germain’s mission is to deliver an outstanding customer experience that builds lasting customer loyalty. The advisor is the customer’s first point of contact in the service lane and guides customers through vehicle repairs and diagnostics. The role coordinates appointments, repair orders, technician communication, loaner availability, and warranty processing to keep customers informed throughout service.

What you'll do

• Answer service calls and set and confirm appointments
• write repair orders
• act as liaison between technicians and customers
• assist customers through the service process
• collaborate on loaner availability and warranty processing and disclosure.

What we're looking for

Skills & competencies

automotive service advisor

beavercreek oh

germain ford

customer experience

service lane

repair orders

appointment scheduling

technician coordination

warranty processing

full-time

health insurance

401(k) match

paid vacation

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance, 401(k) with employer match, paid vacation and company holidays, ongoing professional development, internal promotions, company outings, and employee discounts.

Why this role

Requires at least two years of experience and a clean driving record.

About the employer

Germain Ford of Beavercreek is hiring for this role. Industry: New Car Dealers. Sector: 44.