Guest Service Agent, Front Desk

Job overview

The Guest Service Agent, Front Desk role is onsite in Providence, RI. Compensation is not specified. The posting identifies the hotel as Indigo Hotel and describes a hospitality team focused on guest service. The agent supports guests throughout their stay by handling arrivals and departures, responding to requests, managing reservations, and coordinating with hotel departments. Accurate transactions and a welcoming front desk help deliver a positive guest experience.

What you'll do

• Greet guests and handle check-in and check-out
• respond to inquiries and concerns
• manage reservations, cancellations, and modifications in the property management system
• provide information about amenities and local attractions
• maintain an organized front desk
• coordinate with housekeeping and maintenance
• process payments and billing
• follow safety and security procedures.

What we're looking for

Skills & competencies

guest service agent

front desk

hospitality

guest check-in

guest check-out

reservations

property management system

customer service

providence ri

stepstone hospitality

hotel operations

evening shifts

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive benefits and career advancement opportunities are mentioned
• specific benefits are not listed.

About the employer

StepStone Hospitality Inc. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.