Client Insights Associate

Job overview

The Client Insights Associate role involves visiting retail stores, restaurants, and service providers, with the listing based in Perth Amboy, NJ. Compensation varies by assignment; the posting does not specify a numeric rate. IWS Group uses shopper observations to help companies improve customer service and operational standards. The associate completes assigned in-person, online, or phone evaluations, follows each assignment’s scenario, and submits objective reports by the deadline. The work contributes customer-experience feedback while requiring confidentiality about the mystery shopper’s identity.

What you'll do

• Visit assigned locations or complete online and phone assignments as a typical customer
• evaluate service, employee behavior, product availability, cleanliness, and store appearance
• follow assignment guidelines
• record objective observations in written reports
• submit reports by deadlines
• maintain confidentiality.

What we're looking for

Skills & competencies

client insights associate

mystery shopping

customer experience

retail evaluation

restaurant evaluation

service quality

written reports

confidentiality

perth amboy nj

iws group

flexible schedule

no prior experience necessary

new jersey and new york

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule
• expense reimbursement may be available for purchases.

Why this role

No prior experience is necessary; the posting requires applicants to be ages 21–25 for the Bars Program and notes possible travel within New Jersey and New York.

About the employer

IWS Group is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.