Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Knoxville, TN, with compensation of $40,000–$60,000 per year. The position supports Mike Lewis - State Farm Agent’s work helping people protect what matters and serving the community. The specialist maintains customer relationships through renewal outreach, account reviews, and coverage updates. By identifying ways to improve satisfaction and engagement, the role contributes to customer retention and office growth.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

knoxville tn

mike lewis - state farm agent

customer retention

policy renewals

coverage options

account management

customer service

insurance licensing

$40k–$60k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement
• paid time off
• training and development
• performance-based bonus.

Why this role

Customer service or account management experience preferred; must be able to obtain applicable state insurance licenses. Benefits include advancement opportunity, paid time off, training and development, and performance-based bonus.

About the employer

Mike Lewis - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.