Customer Service Representative – Insurance Agency

Job overview

The Customer Service Representative – Insurance Agency role is onsite in Columbia, SC, with a stated salary range of $60,000–$80,000 per year. The position supports David Strawhorn’s State Farm agency and its customer relationships. The role helps customers with policy information, changes, and claims while maintaining accurate interaction records and coordinating with agency colleagues. Its purpose is to provide responsive service that supports customer experience and agency growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance agency

columbia sc

david strawhorn state farm agent

full-time

daytime

$60k–$80k per year

policy information

policy changes

claims processing

customer records

401(k)

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), performance-based bonus, competitive salary, flexible schedule, health insurance, advancement opportunities, paid time off, and training and development.

About the employer

David Strawhorn - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.