Business Analyst / Technical Writer — Advanced
Employment type
Full-time
Work setting
On-site
Location
Spartanburg, SC
Schedule
Day shift
Posted
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Job overview
The Business Analyst / Technical Writer — Advanced role is fully onsite in Spartanburg, SC, with light travel to offices and facilities. Compensation is not specified. The role supports a Documentation Recovery initiative across Information Technologies and stakeholder departments. The analyst leads discovery and assessment of existing documentation, processes, and technology dependencies, turning findings into structured inputs for the Technical Writer and IT leadership. This work supports cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
What you'll do
- Lead discovery sessions, interviews, and workshops with IT teams and department stakeholders
- inventory technical, operational, security, system, application, infrastructure, and recovery documentation
- document current-state processes, workflows, roles, dependencies, handoffs, and pain points
- create process maps and diagrams using Microsoft Visio and Microsoft 365
- identify documentation gaps, risks, and standardization opportunities
- gather and prioritize requirements for SOPs, runbooks, knowledge articles, and recovery documentation
- collaborate with the Technical Writer
- facilitate review and validation sessions
- maintain documentation backlog, status, priorities, ownership, and dependencies
- support documentation standards, templates, governance, review cycles, and repository organization.
What we're looking for
- Skills & competencies
- business analysttechnical writeradvancedspartanburg sconsitedocumentation recoveryit processesprocess mappingmicrosoft visiomicrosoft 365cybersecurity documentationdisaster recoveryknowledge management
- Work arrangement
- Weekend coverage required
Why this role
12-month contract with possible extension; requires 10+ years of business analysis experience in complex IT or technology environments and advanced Microsoft 365 and Visio proficiency.
About the employer
Syntricate Technologies Inc is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 13-1111.00
You'll be redirected to the employer's application page.
Listing ID: 6916fe0e-f79c-4096-bd32-2e10e975e66b