Custom Orders Representative

Job overview

The Custom Orders Representative is an onsite role based in Great Lakes, IL. Compensation is not specified for this position, which supports the Kenosha branch of Uline, Inc., a leading distributor of shipping, industrial, and packaging materials. This role exists to support custom and drop-ship orders by serving as a liaison between vendors and customers. The representative will guide customers through inquiries, ensure timely production, and provide expert product solutions to maintain high service standards.

What you'll do

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

What we're looking for

Skills & competencies

full-time

day shift

great lakes il

uline

customer service

custom orders

drop ship

adobe illustrator

photoshop

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance.

Why this role

Requires 2+ years of relevant customer service experience; Adobe Illustrator and Photoshop skills are preferred.

About the employer

Uline, Inc. is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.