Senior Customer Success Manager, Industry Partnerships

Job overview

The Senior Customer Success Manager, Industry Partnerships role is onsite in Arlington, VA; compensation is $135,000–$145,000 per year. The Health Management Academy convenes health system leaders and innovators to address industry challenges and opportunities.

What you'll do

• Lead industry member experience and annual planning
• manage onboarding and pre-event preparation
• serve as the on-site forum contact and moderate networking sessions
• own Signature Partner relationships and workplans
• lead partnership touchpoints and coordinate internal stakeholders
• support post-forum follow-up, renewal processes, and business development.

What we're looking for

Skills & competencies

senior customer success manager

industry partnerships

arlington va

$135k–$145k

healthcare industry

member experience

strategic partnerships

executive relationships

forum planning

partnership workplans

customer retention

renewal management

health insurance

401(k) match

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) matching
• cell phone and commuter reimbursements
• paid time off
• paid parental leave
• learning and development, coaching, therapy, financial coaching, and legal support.

Why this role

Senior relationship and partnership leadership role within THMA’s convening team, focused on member satisfaction, engagement, retention, and partnership value.

About the employer

The Health Management Academy is hiring for this role. Industry: Educational Support Services. Sector: 61.