Customer Service Associate

Job overview

The Customer Service Associate role is fully in-office at Trove Brands’ headquarters in Lehi, UT. Compensation is not specified. Trove Brands’ portfolio includes BlenderBottle, Owala, Whiskware, and Eco-Brite products designed for everyday use. The associate responds to customer questions across email, chat, and phone, using the company’s connection model and helpdesk tools. The role supports customer satisfaction by resolving issues, communicating clearly, and sharing customer feedback with the business.

What you'll do

• Respond promptly and accurately to emails, chats, and calls
• use key language models when analyzing and replying to customers
• connect with approximately 70–100 customers daily by chat or email
• provide primary phone support
• take part in specialty assignments and project opportunities
• advocate for customers and contribute to the customer voice.

What we're looking for

Skills & competencies

customer service associate

lehi ut

trove brands

customer support

email support

chat support

phone support

helpdesk software

gorgias

zendesk

freshdesk

customer advocacy

in-office

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision care
• 401(k) with employer matching
• paid time off
• parental leave
• indoor basketball and volleyball court
• fitness center
• yoga studio
• meditation and nap room.

Why this role

The posting describes a fully in-office position at the Lehi headquarters and lists helpdesk platforms such as Gorgias, Zendesk, and Freshdesk.

About the employer

Trove Brands is hiring for this role. Industry: All Other Rubber Product Manufacturing. Sector: 32.