Coordinator, FSQA Customer Relations

Job overview

The Coordinator, FSQA Customer Relations is an onsite contract role based in Los Angeles, CA. The position offers an hourly rate between $19.00 and $23.00 and supports the Food Safety and Quality Assurance team at Aspire Bakeries. This role exists to manage product complaints and inquiries, ensuring accurate documentation and timely resolution. The Coordinator plays a vital role in protecting consumer trust and supporting quality initiatives for the company's bakery products.

What you'll do

• Manage customer complaints and inquiries.
• Ensure accurate intake, documentation, and case resolution.
• Deliver exceptional customer service.
• Maintain data integrity within the Emplifi Customer Relations database.
• Analyze customer feedback and complaint trends.
• Partner with cross-functional teams to facilitate investigations and corrective actions.
• Develop expertise in products, manufacturing processes, and allergen information.
• Prepare reports and documentation.

What we're looking for

Skills & competencies

contract

day shift

los angeles ca

aspire bakeries

fsqa

customer relations

food safety

quality assurance

data entry

bakery

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, company-paid life insurance, 401(k) with company match, paid parental leave, paid time off.

Why this role

Requires proficiency in Microsoft Office and at least 40 WPM typing speed.

About the employer

Aspire Bakeries is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.