Contact Center Specialist

Job overview

The Contact Center Specialist role is remote and open only to candidates residing in Washington or Oregon; the listing location is Vancouver, WA. The target hourly pay range is $18.70–$21.25, with a full range of $17.00–$25.50 and a possible $2.00-per-hour bilingual differential subject to verification. Peak Credit Union serves members and local communities across its region. The specialist handles member financial needs through phone interactions, processes transactions, answers account questions, and supports online banking. The role combines service, security, and product guidance to help members resolve issues and access appropriate credit union services.

What you'll do

• Welcome members and prospective members by phone
• process and record transactions including withdrawals, loan payments, wire transfers, and money transfers
• answer questions about statements, share withdrawals, and loan payoffs
• provide online banking setup and troubleshooting support
• follow member identification and security procedures, including fraud detection and high-risk transaction processing
• identify member needs and introduce relevant products and services
• work toward production and referral goals.

What we're looking for

Skills & competencies

contact center specialist

remote

washington residents

oregon residents

peak credit union

$18.70–$21.25 per hour target

member service

financial transactions

online banking support

fraud detection

sales referrals

rotating saturdays

40 hours weekly

bilingual differential available

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• employee-only medical, dental, and vision coverage may be fully employer-paid
• health and dependent care FSAs
• HSA with employer contributions
• 401(k)
• vacation and sick leave accrual
• paid holidays, floating holiday, self-care time, and volunteer time.

Why this role

Remote role limited to residents of Washington or Oregon. Schedule is Monday–Friday, 7:45 AM–6:00 PM, with rotating Saturdays, 9:30 AM–2:00 PM; 40 hours per week. Six months of sales or customer service experience required.

About the employer

Peak Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.