Guest Services Supervisor — Club Wyndham Austin

Job overview

The Guest Services Supervisor role is onsite in Austin, TX. Compensation is not specified. Travel + Leisure Co. is a vacation ownership and travel membership company whose associates support vacation experiences for travelers worldwide. The supervisor leads daily guest-service operations and coaches staff to resolve issues, anticipate needs, and exceed expectations. The role supports smooth front- and back-of-house operations while maintaining accurate room inventory and strong guest, owner, and associate relationships.

What you'll do

• Lead daily guest-service shifts and plan front- and back-of-house operations
• oversee check-in and check-out procedures
• analyze reports and communicate team needs
• ensure checklist tasks are completed
• maintain room inventory
• adjust schedules to meet guest, associate, and financial requirements
• maintain positive relationships with guests, owners, and associates
• train and coach staff
• support service standards and communicate reservation flag information.

What we're looking for

Skills & competencies

guest services supervisor

club wyndham austin

austin tx

travel + leisure co.

hospitality

guest service

front-of-house

back-of-house

check-in

check-out

room inventory

staff coaching

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, flexible spending accounts, life and accident coverage, disability, eligible paid time off and holidays, volunteer time, 401(k) match, legal and identity theft plan, wellness program, and EAP.

Why this role

Requires a valid driver’s license, one year of supervisory or management experience, and one year of hotel, timeshare, or hospitality service experience.

About the employer

Travel + Leisure Co. is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.