Bilingual Customer Service Department Manager
Compensation
$85k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Irving, TX
Schedule
Day shift
Posted
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Job overview
The Bilingual Customer Service Department Manager is an onsite role based in Irving, TX, with an annual salary range of $85,000 to $100,000. This position leads the customer service department at Uline, a major distributor of shipping and industrial supplies. The role exists to empower teams to deliver exceptional customer experiences. The manager is responsible for training team leads, overseeing daily operations, evaluating procedures, and resolving escalated customer issues to maintain high service standards.
What you'll do
- Train team leads, manage daily department activities, evaluate procedures, review performance reports, and resolve escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftirving txulinebilingualmanagementcustomer serviceonsiteno travelno on-call$85k-$100k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid holidays, paid time off, tuition assistance.
Why this role
Requires 3+ years of management experience and bilingual fluency in English and Spanish.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-3011.00
You'll be redirected to the employer's application page.
Listing ID: 68c1f2d2-5896-45d0-b257-b8ff6b4f6dff