Client Services Representative

Job overview

The Client Services Representative role is onsite in Pleasant Prairie, WI. Compensation is not specified. Arvato is a global third-party logistics provider focused on supply chain management and e-commerce across consumer products, technology, healthcare, automotive, and publishing. The role supports customer accounts and service-level commitments by tracking shipments, maintaining accurate status information, and following established procedures for exceptions and escalations. It helps customers and internal stakeholders stay informed and supports reliable shipment and order management.

What you'll do

• Support end-to-end shipment tracking
• monitor dashboards for open or aging items
• classify delivery exceptions and follow resolution processes
• assist with appointment scheduling
• communicate with carriers using approved templates
• maintain shipment documentation
• perform shipment data checks
• update systems and case notes
• capture initial details for shortages, damages, or discrepancies
• follow procedures for returns, refusals, and reconsignment
• and escalate issues as defined.

What we're looking for

Skills & competencies

client services representative

customer accounts

shipment tracking

logistics

supply chain

pleasant prairie wi

arvato

order management

shipment documentation

exception resolution

excel

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company matching up to 6%, paid time off and holidays, flexible spending accounts, voluntary benefits, employee assistance program, tuition reimbursement, scholarships, training, commuter benefits, and employee engagement activities.

Why this role

The posting lists 401(k) matching up to 6% and ongoing development opportunities, including tuition reimbursement, scholarships, and training.

About the employer

Arvato is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.