Product Support T2 Engineer

Job overview

The Product Support T2 Engineer role is remote within the United States; compensation is not specified. The engineer joins Cato Networks’ North American support team, supporting customers using its cloud networking and security service. The role owns customer issues through resolution and acts as a customer advocate across support, engineering, customer success, professional services, and product management. It also mentors support engineers and contributes to knowledge resources and the expansion of global support services.

What you'll do

• Own and manage customer issues through resolution
• troubleshoot and identify solutions
• mentor support engineers
• contribute to knowledge articles
• coordinate with engineering, customer success, professional services, and product management
• support customers in designated support programs
• monitor customer status and identify concerns and growth opportunities
• help build and improve global support services.

What we're looking for

Skills & competencies

product support t2 engineer

remote u.s.

cato networks

cloud networking

network security

customer support

troubleshooting

tcp/ip

firewalls

vpn and ipsec

knowledge articles

support engineer mentoring

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance, 401(k), stock options, health savings and flexible spending accounts, flexible time off, paid parental leave, and disability benefits.

Why this role

Remote U.S. role focused on cloud network security and customer support across the post-sales lifecycle.

About the employer

Cato Networks is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.