Client Support Associate, Seasonal Tax Office

Job overview

The Client Support Associate role is onsite in Birmingham, AL. Compensation is not specified. The seasonal position supports visitors to Jackson Hewitt offices by providing client-facing assistance and helping maintain a welcoming office experience. The associate engages with clients, confirms appointments, follows up with past and potential clients, distributes marketing materials, and keeps clients informed during wait times. The role contributes to positive client experiences and supports office operations during the tax season.

What you'll do

• Welcome and engage with clients
• confirm appointments
• follow up with past and potential clients
• distribute marketing materials
• keep clients engaged during wait times
• use basic computer skills and troubleshoot as needed.

What we're looking for

Skills & competencies

client support associate

seasonal

client service

appointment confirmation

office support

marketing materials

birmingham al

jackson hewitt

flexible schedule

tax preparation training

Work arrangement

• Weekend coverage required

Benefits & perks

• Earned wage access, employee discounts, flexible schedule, advancement opportunities, training and development, low-cost healthcare, dental and vision options, Teladoc, identity theft protection, tax preparation training, PTIN registration reimbursement, continuing tax education, referral opportunities, and eligible medical and 401(k) benefits.

Why this role

Full-time and part-time positions are available, with flexible schedule options. Prior customer service or sales experience is preferred but not required. Listed perks include tax preparation training, continuing tax education, earned wage access, employee discounts, and advancement opportunities.

About the employer

Jackson Hewitt - ETA is hiring for this role. Industry: Tax Preparation Services. Sector: 54.