Tier 1 Help Desk Specialist
Compensation
$54.4k
Employment type
Full-time
Work setting
On-site
Location
Pocatello, ID
Schedule
Day shift
Posted
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Job overview
The Tier 1 Help Desk Specialist is an onsite role located in Pocatello, ID, with an annual salary of $54,400. This position supports a federal customer's technical support team through CATHEXIS. The role exists to provide direct technical support to end users, ensuring the operational efficiency of mission-critical systems. It contributes to the team's goal of providing high-quality, courteous IT support for a large user base.
What you'll do
- Triage and troubleshoot tickets, reset passwords, provide software assistance, and document diagnostic details.
What we're looking for
- Skills & competencies
- full-timeday shiftpocatello idcathexishelp deskit supporttop secret clearancefederal contractonsite$54.4k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Performance bonuses, medical/dental/vision, 401(k), PTO, parental leave.
Why this role
Requires an active Top Secret clearance.
About the employer
CATHEXIS is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: 6869c314-3583-4cc1-ba7d-16bebb2bb931