Manager, Program Operations and Community Support

Job overview

The Manager, Program Operations and Community Support role is hybrid in New York, NY, with two in-office days per week. The posting lists a salary range of $70,000–$87,000 per year. The role supports Girls Who Code’s participant and community programs and its mission. The manager oversees participant support, community moderation, support systems, knowledge resources, incentive operations, and selected community projects. By improving workflows, escalation handling, compliance, and cross-functional coordination, the role helps deliver consistent and safe support to participants and communities.

What you'll do

• Manage inbound support specialists and part-time community moderators
• own participant and community escalations
• administer support systems and workflows
• maintain FAQs, macros, training materials, and knowledge resources
• manage fulfillment partners and incentive operations
• oversee tracking, analysis, and audits
• administer Discord and moderator operations
• support alumni newsletter operations and selected community initiatives.

What we're looking for

Skills & competencies

program operations manager

community support

new york ny

girls who code

hybrid

two in-office days weekly

participant support

community moderation

program operations

knowledge management

incentive operations

$70k–$87k/year

Work arrangement

• Weekend coverage required

Why this role

Hybrid NYC role requiring two in-office days per week; requires at least four years of project and/or program management experience and direct management experience.

About the employer

Girls Who Code is hiring for this role. Industry: Other Social Advocacy Organizations. Sector: 81.