Contract Call Center Representative

Job overview

The Contract Call Center Representative is an onsite role based in Savannah, GA. Compensation is not specified for this position, which supports a leading Business Process Outsourcing (BPO) company's customer service operations. This role exists to answer inbound calls, respond to customer inquiries, and resolve complaints. The representative will document interactions and ensure high performance in call quality and handle time, contributing to the company's service delivery goals.

What you'll do

• Answer inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints.
• Document all customer interactions in the CRM system.

What we're looking for

Skills & competencies

contract

day shift

savannah ga

call center

customer service

bilingual

bpo

onsite

entry-level

tech-enabled

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and career growth opportunities.

Why this role

Contract position.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.