Network Operations Center (NOC) Engineer I

Job overview

The Network Operations Center (NOC) Engineer I role is onsite in Allen, TX, and requires being located in the Dallas–Fort Worth area; compensation is not specified. The role supports FiberLight’s network performance, stability, and customer service. The engineer monitors network activity, triages alerts, performs Tier I diagnostics, coordinates field support, and escalates incidents to the appropriate teams. This work helps resolve network issues promptly and maintain reliable services for customers.

What you'll do

• Monitor network performance and alarms
• create and update trouble tickets
• respond to calls, emails, and system notifications
• perform Tier I diagnostics and triage
• escalate incidents
• coordinate field technician dispatch and replacement parts
• communicate customer updates
• share technical feedback with Engineering
• follow network standards and procedures.

What we're looking for

Skills & competencies

noc engineer i

network operations

network monitoring

tier i diagnostics

trouble tickets

incident triage

telecommunications

allen tx

dallas–fort worth

fiberlight

onsite

shift work

on-call rotation

Work arrangement

• Weekend coverage required

About the employer

FiberLight LLC is hiring for this role. Industry: All Other Telecommunications. Sector: 51.