Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Cedar Park, Texas. Compensation is $35,000–$45,000 per year. The role supports Shannon Johnson - State Farm Agent in delivering customer experiences that reinforce the agency's growth. The representative responds to customer inquiries, assists with policy updates and claims, and maintains interaction records. By coordinating with agency colleagues and following up with customers, the role helps the agency serve community members and identify their insurance needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance agency

customer inquiries

policy information

policy changes

claims follow-up

customer records

cedar park tx

shannon johnson state farm

$35k–$45k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• performance-based bonus
• flexible schedule
• health insurance
• paid time off
• training and development
• advancement opportunities.

Why this role

The posting lists 401(k), performance-based bonuses, flexible schedule, health insurance, paid time off, training and development, and advancement opportunities.

About the employer

Shannon Johnson - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.