Technical Support Representative

Job overview

The Technical Support Representative works onsite in Livingston, Tennessee; compensation is not specified. The role supports Twin Lakes’ customer service and technical support operations in a call center environment. As a first point of contact, the representative troubleshoots customer issues, assists with customer-premise equipment, and works with technicians and diagnostic tools to resolve service problems and support network operations.

What you'll do

• Provide technical assistance through multiple communication methods
• assist with installation and testing of customer-premise equipment
• use diagnostic tools and product schematics to assess and resolve issues
• monitor network management systems to identify and resolve network issues
• perform recordkeeping as directed.

What we're looking for

Skills & competencies

technical support

customer service

call center

troubleshooting

network monitoring

customer-premise equipment

windows

macos

full-time

livingston tn

twin lakes

on-call required

Work arrangement

• Weekend coverage required

Benefits & perks

• Matching 401(k)
• paid time off
• medical, dental, and vision insurance
• and disability insurance.

Why this role

The posting states that scheduled shifts may include days, evenings, weekends, or holidays, and that on-call work may be required.

About the employer

Twin Lakes is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.