Contact Center Technical Support Representative

Job overview

The Contact Center Technical Support Representative role is onsite in Wichita, KS. Compensation is $13.10–$15.06 per hour. MCI delivers customer experience and business process outsourcing services through contact centers. The representative provides first-level technical assistance by troubleshooting customer issues, explaining solutions, and documenting outcomes. The work supports timely issue resolution and customer satisfaction, escalating problems that require higher-level or engineering support.

What you'll do

• Respond to technical support calls, emails, and chats
• troubleshoot hardware, software, and connectivity issues
• guide customers through solutions and product configurations
• escalate unresolved issues
• document interactions and solutions in the ticketing system
• maintain product and system knowledge
• meet resolution-time, customer-satisfaction, and accuracy targets.

What we're looking for

Skills & competencies

technical support representative

contact center

it helpdesk

hardware troubleshooting

software support

connectivity support

ticketing system

english-spanish

wichita ks

mci careers

$13.10–$15.06 per hour

Work arrangement

• Weekend coverage required

Why this role

The posting seeks 1–2 years of technical support or IT helpdesk experience in a contact center and fluency in English and Spanish. A diploma or degree in IT or computer science is a plus.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.