Technical Support Analyst, Tier 2

Job overview

The Technical Support Analyst, Tier 2 role is onsite in Orlando, FL. Compensation is not specified. Eola Technology Partners is a managed service provider focused on simplifying IT and amplifying business for its clients. The analyst handles advanced technical issues in client environments and serves as an escalation point for Tier 1 technicians. The role contributes to reliable client IT operations through troubleshooting, documentation, communication, and support for infrastructure projects and deployments.

What you'll do

• Serve as an escalation point for Tier 1 technicians
• troubleshoot network, cloud, identity, workstation, and Microsoft 365 issues
• configure and troubleshoot Cisco Meraki firewalls, switches, wireless networks, and VPNs
• administer Microsoft Entra ID and Microsoft 365
• support authentication, MFA, Conditional Access, permissions, DNS, DHCP, VLANs, and connectivity
• document resolutions
• communicate with clients and teammates
• assist with infrastructure projects, migrations, and deployments
• participate in after-hours on-call rotation.

What we're looking for

Skills & competencies

technical support analyst

tier 2

orlando fl

full-time

onsite

monday–friday

8 am–5 pm

on-call rotation

cisco meraki

microsoft entra id

microsoft 365

networking

vpn

msp

Work arrangement

• Weekend coverage required

Why this role

Monday–Friday, 8:00 AM–5:00 PM schedule with after-hours on-call rotation; minimum three years of professional IT experience required.

About the employer

Eola Technology Partners is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.