Key Carrier Department Lead

Job overview

The Key Carrier Department Lead is an onsite role in Columbus, OH, with a pay range of $15.50 to $16.00 per hour. This leadership position at HomeGoods involves alternating between coordinator duties and acting as the Manager on Duty. This role exists to maintain store operations, provide leadership, and ensure a positive customer experience. By coaching associates, managing store coverage, and executing opening/closing procedures, the lead contributes to the store's operational goals and safety standards.

What you'll do

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

What we're looking for

Skills & competencies

full-time

day shift

columbus oh

homegoods

retail

leadership

key carrier

customer service

no on-call

no degree required

$15.50-$16.00/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

About the employer

HomeGoods is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.