Customer Support Engineer

Job overview

The Customer Support Engineer is an onsite role at a customer facility in Arlington, TX. Compensation is not specified. The position serves as a communication link between the customer plant and the client, supporting product quality and customer relationships. The role exists to help identify and contain product non-conformances, coordinate responses, and provide technical support at the customer facility. Its work contributes to product improvement and maintaining or increasing business with the customer.

What you'll do

• Perform initial analysis of non-conformances
• verify suspect product and maintain product test equipment
• communicate between the customer plant and client
• expedite non-conforming material back to the client the same day
• enter data into the Incident Reporting System
• provide technical support and system understanding
• conduct or coordinate initial 24-hour containment and, where required, additional containment
• participate in response teams
• write weekly trip reports
• monitor or negotiate customer return-parts-per-million rates
• coordinate special-event activity
• develop customer relationships to improve the product and maintain or increase business.

What we're looking for

Skills & competencies

customer support engineer

customer support

engineering

product quality

non-conformance analysis

containment coordination

technical support

customer relationships

arlington tx

zobility

engineering degree

weekly trip reports

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, 401(k), short-term disability, AD&D, and tuition reimbursement are listed.

Why this role

The posting requests 6–10 years of related experience and a college degree majoring in Engineering; it also lists 10 years of related work experience.

About the employer

Zobility is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.