Customer Success Manager

Job overview

The Customer Success Manager role is based at Salary.com’s headquarters in Waltham, MA, with a hybrid work arrangement. The base salary is $75,000 per year plus uncapped commissions. Salary.com’s CompAnalyst platform helps organizations benchmark jobs, build pay structures, manage equity, and communicate total rewards. The manager builds client relationships, supports retention and product adoption, resolves issues, and identifies opportunities to expand accounts. The role connects customer needs and product feedback with internal teams to strengthen client outcomes and revenue growth.

What you'll do

• Manage assigned client relationships
• resolve issues and coordinate with internal teams
• support renewals, retention, usage, and adoption
• identify upsell and cross-sell opportunities
• conduct business reviews
• share best practices
• develop customer references and referrals
• provide product feedback to Product Management.

What we're looking for

Skills & competencies

customer success manager

salary.com

waltham ma

hybrid

$75,000 base salary

uncapped commissions

client relationships

customer retention

account growth

product adoption

companalyst

11 paid holidays

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• 11 paid holidays, generous paid vacation, free lunch and refreshments, cell phone reimbursement, medical, dental, vision, life and disability coverage, 401(k) with 6% company match, and hybrid work.

Why this role

Hybrid work arrangement; uncapped commissions.

About the employer

Salary.com is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.