Program Manager — Customer Experience Technology

Job overview

Program Manager — Customer Experience Technology is an in-office or hybrid role in Des Moines, IA, with hybrid work blending at least three office days in a typical workweek. The stated base salary range is $150,000–$185,000 per year. The role supports Principal’s Customer Experience Technology team and enterprise customer experience initiatives. The program manager connects technology, business, and customer experience teams to turn strategy into coordinated execution. By aligning priorities, managing dependencies and risks, and tracking outcomes, the role helps advance digital experiences and enterprise modernization.

What you'll do

• Lead cross-functional customer experience initiatives
• align priorities, dependencies, risks, and decisions across business units
• partner with product, engineering, delivery, and business leaders
• communicate strategic direction and decisions
• define and monitor measures tied to customer outcomes, adoption, business value, and efficiency
• lead change and adoption efforts for new technologies and operating models
• support digital, mobile, AI-enabled, and modernization initiatives.

What we're looking for

Skills & competencies

program manager

customer experience technology

program management

digital experience

cross-functional leadership

stakeholder alignment

change management

ai-enabled initiatives

des moines ia

hybrid

in-office

$150,000–$185,000/year

principal

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible Time Off for salaried employees
• pension eligible. The posting describes comprehensive benefits and a bonus program opportunity for non-sales positions.

Why this role

The posting requires 10+ years of project, program, or initiative management experience or equivalent. Hybrid work includes at least three office days in a typical workweek.

About the employer

Principal Financial Group is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.