Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Pontiac, MI, with an annual salary range of $60,000–$80,000. Peninsula Plastics manufactures reusable plastic packaging solutions and this role works with sales, design, production, and shipping teams. The representative manages customer needs through sales and order fulfillment, helping ensure accurate orders, clear communication, and timely delivery. The role supports customer satisfaction and the company’s manufacturing operations by coordinating information across departments.

What you'll do

• Serve as a primary contact for customer questions about orders, products, shipments, and returns
• maintain customer relationships and resolve concerns
• respond to sales inquiries and prepare estimates and pricing
• coordinate customer specifications with sales and design
• process orders and maintain documentation
• coordinate samples and materials
• communicate production and delivery timelines
• monitor inventory and order status
• collaborate with production and shipping.

What we're looking for

Skills & competencies

customer service representative

pontiac mi

peninsula plastics

$60k–$80k/year

customer relations

sales support

order processing

manufacturing

packaging solutions

inventory coordination

shipping

production support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, dental reimbursement, vision and life insurance, pet insurance, 401(k) with company match, paid holidays, vacation and sick days, travel and mileage reimbursement, and career development opportunities.

Why this role

Cross-functional customer support role spanning sales coordination, order processing, production, inventory, and shipping.

About the employer

Peninsula Plastics Company Inc is hiring for this role. Industry: Plastics Material and Resin Manufacturing. Sector: 32.