Reservationist

Job overview

MV Transportation is seeking a Reservationist in Kent, WA. This is a full-time, onsite position with a salary of $22.00 - $23.69/hour USD. MV Transportation is a leading provider of public transportation services.

What you'll do

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

What we're looking for

Education

High School diploma or equivalent

Experience

0-1 years

Skills & competencies

reservationist

customer service

full time

mv transportation

kent

wa

$22/hour

$23.69/hour

no weekends

no on-call

Benefits & perks

• PPO Medical, Medical HSA, Prescription, Dental, Vision, Telemedicine, FSA, Life, AD&D, Group Accident, Critical Illness, Hospital Indemnity, LTD, STD, EAP, 401(k)

About the employer

MV Transportation is hiring for this role. Industry: Scenic and Sightseeing Transportation, Land. Sector: 48.