Operations Manager

Job overview

The Operations Manager role is onsite at Tru by Hilton Burlington in Burlington, NC. Pay is $45,000–$50,000 per year. The manager leads Guest Services and Breakfast operations at the hotel. The role develops front-office and breakfast teams and oversees daily service, staffing, compliance, and guest feedback. By resolving issues and maintaining operational standards, the manager supports a consistent guest experience and hotel performance.

What you'll do

• Oversee Guest Services and Breakfast operations
• address guest feedback and complaints
• participate in reputation management
• monitor staffing, schedules, and departmental performance
• maintain safety, health, and brand compliance
• inspect rooms and public spaces
• serve as the primary contact for team members and guests when the General Manager is absent.

What we're looking for

Skills & competencies

operations manager

full-time

burlington nc

tru by hilton

parks hospitality group

hotel operations

guest services

breakfast operations

team leadership

guest experience

$45k–$50k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental benefits from the first day
• bonus plan
• 401(k) with company match
• paid time off, bereavement leave, and parental leave
• monthly fitness and health reimbursement up to $120
• monthly cell phone reimbursement
• discounted hotel room rates.

Why this role

Immediate medical, vision, and dental benefits are offered from the first day, alongside a bonus plan and hotel room discounts.

About the employer

Tru Burlington is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.