Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Wichita Falls, TX. The posting lists a salary range of $35,000–$52,000 per year. The role supports Brycen Whitaker State Farm’s insurance agency and its community members. The position helps strengthen customer experiences and agency growth by answering policy questions, assisting with policy changes, processing claims, and maintaining accurate interaction records. It also coordinates with agency team members and anticipates customer needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• coordinate with agency team members.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

wichita falls tx

full-time

onsite

$35k–$52k per year

insurance policies

policy changes

claims processing

customer records

state insurance license

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, training and development, performance-based bonus, company parties, competitive salary, and opportunity for advancement.

Why this role

Must be able to acquire State Insurance license(s); previous customer service experience is preferred. Internal growth opportunities may be available for driven and sales-minded candidates.

About the employer

Brycen Whitaker - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.