Center Administrator (Urgent Care)

Job overview

The Center Administrator (Urgent Care) is an onsite role based in Worcester, MA. Compensation is not specified in the posting, and this role supports the leadership team at American Family Care by overseeing daily clinic operations. This role exists to drive operational excellence and patient satisfaction by managing clinic staff, ensuring regulatory compliance, and overseeing financial performance to support the clinic's mission of providing accessible urgent care.

What you'll do

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations, ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction, staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.

What we're looking for

Skills & competencies

full-time

day shift

worcester ma

american family care

clinic manager

urgent care

healthcare administration

leadership

operations

p&l management

experity emr

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation and benefits, ongoing training and leadership development.

About the employer

American Family Care is hiring for this role. Industry: Freestanding Ambulatory Surgical and Emergency Centers. Sector: 62.