Customer Service Manager — Home Care

Job overview

The Customer Service Manager — Home Care role is onsite in Dublin, GA. Pay is $18.00 per hour. The position oversees customer satisfaction and quality care for clients receiving individualized care in their homes. The manager coordinates caregiver performance and scheduling, addresses client and employee needs, and maintains relationships with clients, referral partners, and payor sources. The role helps ensure reliable home-care service through supervision, documentation, home visits, and safety checks.

What you'll do

• Oversee quality care and client satisfaction
• supervise and guide caregivers
• manage employee scheduling and resolve problems proactively
• maintain relationships with referral partners, payor sources, and clients
• ensure documentation and record-keeping
• conduct periodic home visits and safety checks.

What we're looking for

Skills & competencies

customer service manager

home care

caregiver supervision

employee scheduling

client satisfaction

home visits

safety checks

dublin ga

all ways caring homecare

$18/hr

tuition reimbursement

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Tuition reimbursement, campus partnerships, referral bonuses, benefits and supplemental plans, employee assistance program, 401(k) participation, flexible schedules, and career growth opportunities.

Why this role

Associate or bachelor’s degree in business, nursing, social services, or a related field is preferred, subject to regulatory requirements. The posting lists tuition reimbursement, referral bonuses, benefits, supplemental plans, EAP, and 401(k) participation.

About the employer

All Ways Caring HomeCare is hiring for this role. Industry: Home Health Care Services. Sector: 62.