Employee Relations Specialist

Job overview

The Employee Relations Specialist role is hybrid in Honolulu, HI, with office work Tuesday through Thursday and field or remote work Monday and Friday. The listed base compensation is $20–$25 per hour. ProService Hawaii provides payroll, HR, and benefits services to Hawaii employers. As a first point of contact for worksite employees, the specialist resolves questions and transactions involving payroll, benefits, timekeeping, and HR policies. Accurate case handling and follow-through help employees get timely answers and support ProService’s service commitments.

What you'll do

• Respond to employee inquiries in person, by phone, email, and case channels
• research and resolve payroll, benefits, PTO, timekeeping, and HR-policy questions
• process level-one transactions
• document cases in Salesforce
• escalate complex or sensitive issues while retaining ownership through resolution
• guide employees to self-service tools
• identify service patterns and suggest improvements.

What we're looking for

Skills & competencies

employee relations specialist

full-time

hybrid

honolulu hi

proservice hawaii

payroll support

benefits support

hr policies

salesforce

customer service

$20–$25 per hour

tuesday–thursday office

Work arrangement

• Weekend coverage required

Benefits & perks

• Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, paid time off, and reimbursement for certifications, conferences, and memberships.

Why this role

Hybrid schedule combines office collaboration with field and remote work; the posting describes a high-volume, call-center-style support environment and performance-linked compensation.

About the employer

ProService Hawaii is hiring for this role. Industry: Professional Employer Organizations. Sector: 56.