Service Desk Technician

Job overview

The Service Desk Technician role is hybrid in Washington, DC, with four days onsite and one remote day per week at UNCF’s headquarters. Salary is $72,500–$85,000 per year. The United Negro College Fund works to expand educational access and success and support students and member HBCUs. The technician resolves end-user technology issues and helps maintain reliable, secure systems so UNCF staff can work effectively. The role combines user support, device and account administration, issue tracking, and coordination with outsourced vendors.

What you'll do

• Respond to service desk requests and resolve user problems
• configure end-user devices and software
• provide Level 1 network monitoring
• assist with onboarding and offboarding
• maintain asset tracking and distribute equipment
• diagnose and document issues, escalate unresolved incidents, and keep users informed
• support operational needs while maintaining service-level and information security requirements.

What we're looking for

Skills & competencies

service desk technician

washington dc

uncf

hybrid

4 days onsite

1 day remote

end-user support

windows

microsoft 365

azure

active directory

$72.5k–$85k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• vacation, sick, and personal leave
• life insurance
• flexible spending accounts
• 403(b) retirement account
• holiday savings plan
• annual success sharing.

Why this role

Hybrid schedule is four days onsite and one day remote weekly. A bachelor’s degree is preferred, or 3–4 years of service/helpdesk IT experience. A+, Security+, Network+, and MCSA certifications are desired.

About the employer

UNITED NEGRO COLLEGE FUND is hiring for this role. Industry: Other Grantmaking and Giving Services. Sector: 81.