HVAC Customer Service Representative / Dispatcher

Job overview

The HVAC Customer Service Representative / Dispatcher role is onsite in Dallas, TX; compensation is not specified. Moss Heating & Cooling provides air-conditioning service, change-outs, and new construction for residential and commercial customers. This role represents the company on support calls and coordinates service requests by scheduling appointments, dispatching technicians, and addressing customer concerns. It also supports office operations and customer retention through work-order completion, follow-up, and service-focused communication.

What you'll do

• Receive incoming calls professionally
• schedule appointments
• assign daily work and calls to team members
• perform marketing and sales functions
• complete work orders
• return customer calls and respond to complaints
• organize office operations and procedures
• prepare and review purchase orders.

What we're looking for

Skills & competencies

hvac customer service representative

dispatcher

dallas tx

full-time

onsite

customer calls

appointment scheduling

technician dispatch

work orders

customer complaints

microsoft office

moss mechanical

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• multiple health plan options
• 401(k) with company match
• paid time off
• onsite fitness center.

Why this role

The posting requests at least two years of administrative experience and lists medical, dental, and vision coverage, multiple health plan options, 401(k) with company match, paid time off, and an onsite fitness center.

About the employer

Moss Mechanical is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.