Team Lead, Market Operations

Job overview

The Team Lead, Market Operations role is an onsite, full-time position in Springfield, MO. Compensation is not specified. Carvana’s Market Operations team supports its online car-buying and selling experience, including local hubs and vehicle delivery. The Team Lead runs local hub operations and develops Customer Advocates while monitoring customer experience and market performance. The role helps keep daily operations on track and identifies solutions to operational challenges.

What you'll do

• Support market launch and ongoing operations
• interview, select, onboard, and train Customer Advocates
• coach employees and conduct performance check-ins
• monitor reports and present to upper management
• assist with vehicle washing and delivery as needed
• drive production
• improve customer and team experience
• manage complex customer-facing issues.

What we're looking for

Skills & competencies

team lead

market operations

people leadership

customer advocates

logistics

customer experience

springfield mo

carvana

full-time

weekend availability

vehicle delivery

team development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• student loan payments, vehicle discounts, pet benefits, wellness program, and career development opportunities.

Why this role

Leadership role combining local operations, logistics, team development, and customer experience; weekend availability required.

About the employer

Carvana is hiring for this role. Industry: Used Car Dealers. Sector: 44.